What payment methods are accepted at ASCEND?

We keep it simple and secure! At all Ascend locations, we accept: Cash (always a classic!) Debit cards (because convenience matters) Need some quick cash? No worries – we’ve got ATMs on-site at our locations, so you can grab what you need and get shopping all in one stop! Please note: Due to banking regulations, credit cards aren’t accepted for cannabis purchases, but our debit system makes it super easy to pay.

Can I place an order online?

You bet! Welcome to the future of cannabis shopping. All our Illinois locations offer online ordering through letsascend.com. It’s like having a dispensary in your pocket! Here’s what makes it awesome: Browse our full menu from anywhere Reserve your favorites before they sell out Skip the wait with pre-orders Choose pickup or curbside delivery Track your Ascenders Club points Just head to our website, select your location, and start shopping. Easy peasy, lemon squeezy!

How to redeem my ASCENDERS CLUB rewards?

Time to cash in those points! We love rewarding our loyal customers, and redemption is a breeze: How it works: Earn 1 point for every $1 spent (pre-tax) Points are worth 2x more when used on our top brands (Ozone, Simply Herb, Effin’, High Wired, Common Goods) Redeem points directly at checkout – online or in-store To redeem: In-store: Just give your phone number and tell your budtender you want to use points Online: Log in to your account and apply rewards during checkout Mobile app: Track and redeem through our Ascend Dispensary App Quick heads up: Points expire 90 days after your last purchase, so don’t let those rewards gather dust! Only one reward per transaction, and you’ll need a minimum $50 purchase to redeem.

What is your return policy?

We totally get it – sometimes things don’t work out as planned. Due to state regulations, cannabis products can’t be returned or exchanged once purchased (it’s a safety thing, not a fun thing). But here’s what we CAN do: If your product is defective or contaminated, we’ll absolutely make it right Our budtenders are happy to inspect products with you before you leave We stand behind the quality of everything we sell Our advice: Take a moment to check your products before heading out, and don’t hesitate to ask questions! Our team is here to help you find exactly what you’re looking for.

What forms of ID are accepted to purchase cannabis?

Keep it official! We accept any valid, government-issued photo ID to verify you’re 21+ (or 18+ with a medical card). Here’s what works: Accepted IDs: Driver’s licenses State ID cards Passports Military IDs The fine print: Your ID must be current (not expired) and the photo must clearly be you. We’re pretty chill, but we take this seriously because regulations require it! Medical patients under 21: You’ll need your valid medical cannabis card plus a government-issued photo ID.

What types of cannabis products are available at ASCEND dispensaries?

We’re like a candy store, but for adults and way more sophisticated! Our Illinois dispensaries offer a curated selection of premium products: Flower Power: Premium indoor and outdoor flower Pre-rolls for convenience Vapes & Concentrates: Cartridges and disposable vapes Wax, shatter, and live resin Rosin and other premium concentrates Edibles & More: Gummies, chocolates, and baked goods Beverages and tinctures Topicals for targeted relief Our Signature Brands: Ozone (our premium house brand) Simply Herb (approachable quality) Effin’ (edibles with specific effects) High Wired (infused flower and more) Product availability varies by location, so check our online menu to see what’s currently in stock at your preferred dispensary!

Do you offer cannabis delivery or curbside pickup in Illinois?

Currently, cannabis delivery isn’t available in Illinois – state regulations keep us grounded for now. But hey, we’ve got you covered with some pretty sweet alternatives: Online ordering for super-speedy pickup Curbside pickup at participating locations (because sometimes you just want to stay in your car!) Most of our Illinois locations offer curbside pickup – just order online and we’ll bring your goodies right to your car. Here’s how easy it is: Browse and order online at letsascend.com Select “curbside pickup” at checkout We’ll text you when your order’s ready Pull up, stay comfy, and we’ll handle the rest! Pro tip: Call ahead or check online to confirm curbside availability at your specific location. We’re always keeping an eye on evolving regulations, so who knows what the future holds? For now, we’re here to make your pickup experience as smooth as possible.

Are non-residents allowed to purchase cannabis at ASCEND Illinois locations?

Welcome to Illinois! Out-of-state visitors aged 21+ are absolutely welcome to purchase recreational cannabis. Just bring your valid government-issued photo ID and you’re good to go. Here’s the scoop on limits for visitors: 15 grams of cannabis flower (half of resident limits) 2.5 grams of concentrates 250mg of THC in edibles Important note: You can only purchase recreationally – Illinois doesn’t accept out-of-state medical cards. But hey, our recreational menu is pretty amazing, so you won’t be missing out! Remember: What happens in Illinois, stays in Illinois – transporting cannabis across state lines is federally illegal.

What are the purchase limits for cannabis in Illinois?

Absolutely! Illinois keeps things regulated for everyone’s safety. Here’s the breakdown: Illinois Residents (21+): 30 grams of cannabis flower 5 grams of concentrates 500mg of THC in edibles Out-of-State Visitors (21+): 15 grams of cannabis flower 2.5 grams of concentrates 250mg of THC in edibles Medical Patients: 2.5 ounces every 14 days (way more flexibility!) Physician can recommend higher amounts if needed The fine print: These limits are per purchase, and you can visit multiple dispensaries in a day. Our budtenders will help track your limits to keep you compliant!

Are there special hours for medical patients?

While we don’t have separate medical-only hours, medical patients get VIP treatment in other ways: Medical Patient Perks: Priority service during busy periods 10% discount on every order at participating locations Tax exemptions (huge savings!) Access to medical-only products not available to recreational customers Our hours: All Ascend Illinois locations serve both medical and recreational customers during regular business hours. Check your specific location’s hours on our website since they may vary. Pro tip: Medical patients can shop our recreational menu too if they want variety, but you’ll pay recreational taxes on those products. Stick to medical purchases for the best deals! Questions about medical cannabis? Our budtenders are trained to help medical patients find the right products for their specific needs.

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